askit.uq.edu.au - HelpDesk

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HelpDesk

The Ask I.T. helpdesk is the one stop location to support students in their use of IT for University work.

The Ask I.T. team are professional and friendly helpdesk officers who are highly competent in providing support for software applications on both the Windows and Macintosh operating systems.

There are four Helpdesk locations :

Biological Sciences Library (Bld # 94), Level 2, St. Lucia campus
Duhig Building (Bld #2), level 2, St. Lucia campus
UQ Gatton Library (Bld # 8102), level 1, Gatton campus
UQ Ipswich Library (Bld #8), level 2, Ipswich campus

Some of our highly requested services include:

Troubleshooting and diagnostics for UQ student network services;
- Troubleshooting UQ Connect Wireless issues
- Student Account Issues (passwords and access to UQ Online student services )
- Access to UQ Network student drives
- Troubleshooting network printing issues

providing training and help for UQ software applications:
- Microsoft Office Suite
- Star Office Suite
- Blackboard
- Endnote

providing advice and help on computer security
- Virus protection issues

Our Ask I.T. helpdesks also provide loan equipment to UQ students (subject to availability):

Laptops
Wireless network adapters
LAN cables
Audio Headphones

Click here for full loan equipment details.

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Authorised by: University Librarian
Maintained by: Ask I.T.
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